How to complain about a company in Dubai

Do you need help with a business in Dubai and want to do something about it? It can make a big difference if you know how to properly voice your issues, whether about product quality, service delivery, or something else. Here are the steps you need to take to make a complaint about a business in Dubai and ensure your concerns are heard and taken care of.

Dubai Customs’ Complaints Policy: 

Dubai Customs is committed to handling complaints transparently, quickly, and fairly. They have a clear policy for handling complaints, which shows that they are dedicated to finding reasonable solutions to problems. There is a section on Dubai Customs’s website for making complaints so that you can file a complaint directly. This platform speeds up the process, so it’s easy for you to file your report.

Complaint Process at the Central Bank of the UAE (CBUAE): 

The Central Bank of the UAE (CBUAE) is the right place to go if you have a problem with a bank or other financial institution in Dubai. The CBUAE has a detailed complaint method for reviewing and quickly settling banking complaints. You can send your complaint through their proper channels, which will make sure it gets the attention it needs.

Complaints System for the General Directorate of Residency and Foreigners Affairs (GDRFA):

In Dubai, the General Directorate of Residency and Foreigners Affairs (GDRFA) has a way for people who need help with residency permits, IDs, or establishment cards to file complaints online. People can easily get their problems fixed on this site, whether they live in the country or are a foreigner. If you go to the GDRFA’s website and find the “complaints” section, you can send them an electronic complaint.

Example of a Complaint Letter or Email: 

Writing an official complaint letter or email can strengthen your case and speed up the process of fixing things. Consumer Action gives you free model templates that you can change to fit your needs. Ensure your report is clear, to the point, and includes all the important information, like the problem, proof, and how to reach you. A well-structured letter or email of complaint increases the chances of a good outcome.

Protest Registration at the Ministry of Corporate Affairs (India): 

The Indian government provides this service, but it shows you how to file an online protest against a business. The steps may differ slightly in Dubai, but the basic ideas remain the same. When you file a report, you should include:

  • Your name.
  • The name of the company you’re complaining about.
  • A short description of the problem.


To file a complaint against a business in Dubai, you must be clear, detailed, and provide proof. You can effectively share your concerns and seek a resolution by following the steps outlined and using the available resources of Dubai, which promises to address customer complaints quickly and use comments to improve service. Remember that your opinion matters, and by speaking up, you help make services in Dubai better all the time.

If you need help with the lawsuit process or have any questions, please don’t hesitate to contact us at Ittihad Legal Consultants. Our team is committed to helping people trying to solve their problems by giving them support and advice.

Ittihad Legal Consultants

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